RETURNS

Your satisfaction is of great importance to us.

If you are having second thoughts on your product, you can easily return it. 

Please use the DHL return label provided with your order.

Shipping fee for returns is £20.

You don't pay the prepaid return post separately, it is deducted from your refund.

Simply contact info@nevena.co.uk to start a return, our team will assist you.

- We accept returns within 14 days of delivery.

- The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original packaging.

- Please note, sale items cannot be returned or exchanged.

- Please allow 2-3 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed.

- The costs associated with the return are the responsibility of the customer.

- You will receive your refund in the original form of payment.